(Junior) ERP Consultant Customer Support
A+W Software GmbH
Września, Poland Vollzeit Keine Angabe
Über uns
A+W is the worldwide market leader for software in the flat glass as well as the window and door industry with headquarters in central Hesse, Germany. Built on a crisis-proof foundation over 40 years ago, our company is part of the great family of Constellation Software Inc. with Constellation ranked alongside SAP among the top 10 software brands in the world. We are expanding and looking for a (Junior) ERP Consultant Customer Support (all genders welcome) for our subsidiary in Wrzesnia (Poland), who shares our passion for software and who will continue to conquer the global market together with us, win new customers and make our existing customers even happier.
YOUR PLUS WITH US:
- An open-minded, friendly team with an open door policy
- Work with a global leader in premium software for the glass, window, and door industries
- Modern tech setup, your own laptop, and flexible hybrid work options
- Competitive compensation and a comprehensive benefits package
- Subsidized lunch and free beverages
- Attractive childcare allowance to support your family
- Private accident insurance and free English and German language courses
- Employee discounts and exclusive partner perks
- Fitness & health app with bonus rewards
- Foosball table (table soccer) for quick breaks and laughs
- Regular team events and get-togethers
YOUR TASKS:
- You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control
- By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system
- You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance
- With precise documentation of processes and solutions you help to improve our service constantly
- You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning
- Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs
YOUR PROFILE:
- With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation
- Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions
- You have a solid understanding of technical processes within production environments
- You are familiar with databases, SQL and report designers
- Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams
- Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind
We look forward to your application! Please apply via our application portal.
For questions about this job offer, please contact Mrs. Melina Epp at +49 6419 6620 127.
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